Refund policy

A. Buying products online

1. All orders are subject to final confirmation based on the availability of the relevant goods. PARKLAND reserves the right to refuse an order if it is unable to provide any ordered products or services. If we are unable to provide any of the products or services in your order, we will notify you by phone or email before delivery.

2. Except in cases where PARKLAND refuses to accept the order, no refunds will be given under any circumstances once payment is made.

B. Online course registration

1. Once payment is made, refunds are not available under any circumstances.

2. Regular subscription courses: Fees will be paid regularly via the customer's credit card or other designated method until the customer cancels the subscription on this page.

3. Please note that our front desk staff cannot cancel your subscription. Cancellation must be done by the customer themselves on this page.

C. Other Terms and Remarks

•      All goods from our company are guaranteed for replacement within 14 days for quality issues.
Customers must visit our repair center in person with the receipt within 14 days of receiving the goods. Please make an appointment.
(Only applicable to goods of the same price and brand) 

•       No separate receipt will be issued for any items ordered through PARKLAND; customers must keep their order confirmation email as proof of purchase.

•       All goods are valued in Hong Kong dollars. Prices are as shown on the date of order.

•       Prices on PARKLAND's online store may differ from those in PARKLAND stores.

•       If any product not included in the order is mistakenly delivered to the customer, PARKLAND reserves the right to recall the mistakenly delivered product.

•       PARKLAND's liability for any delivered products is limited to the conditions set forth in the refund or exchange policy and procedures, but does not include any other compensation.

•       The Company reserves the right to interpret and revise these Terms and Conditions.

•       In the event of any dispute, PARKLAND MUSIC LIMITED reserves the right to make all final decisions.

D. The following parts/conditions are not covered by the product warranty.

•       The electronic components of the product.

•       Damage caused by failure to use in accordance with the instructions.

•       Damage caused by any reason (including accident), human error, impact, improper installation, operation or cleaning.

•       Damage caused by storage in high temperature or humid conditions, or by immersion in water.

•       Problems and malfunctions caused by self-disassembly, repair, replacement, or modification by non-authorized personnel.

•       The product model, serial number, or renewal contract details have been altered without authorization.

•       Component malfunction caused by improper input voltage.

•       Hardware wear and tear under normal use.

•       Products not owned by the original purchaser.

•       Damage caused by force majeure, such as natural disasters like fire, flood, earthquake, lightning strike, and typhoon.

•       Dissatisfaction with issues not related to the quality of the product itself, such as dissatisfaction with the product's color, appearance, or shape.

•       Furthermore, our company is not liable for any other indirect losses, expenses, claims, or other incidental damages caused by quality issues of this product.    damage.

•       In the event of any ambiguity or dispute, the company reserves the right to make the final interpretation and decision.

•       The Company reserves the right to amend these maintenance terms without prior notice.